This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

My work intranet site has a drop down menu that firefox won't let me click on.

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 7 views
  • Freagra is déanaí ó cor-el

more options

The drop-down menu is visible, but Firefox won't let me move the mouse over the menu items and click on them to access them. In Internet Explorer I can solve the problem by going into Compatibility View Settings and adding the website. However, I cannot access this website through Internet Explorer from home--I have to use Firefox to get into it at all. Everything else works in Firefox but the drop-down menu doesn't.

The drop-down menu is visible, but Firefox won't let me move the mouse over the menu items and click on them to access them. In Internet Explorer I can solve the problem by going into Compatibility View Settings and adding the website. However, I cannot access this website through Internet Explorer from home--I have to use Firefox to get into it at all. Everything else works in Firefox but the drop-down menu doesn't.

All Replies (2)

more options

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

more options

It is possible that other elements overlay the menu items. Can you reach this menu via the Tab key?

If the page is only compatible with IE then you might be out of luck.

You can right-click and select "Inspect Element" to open the Inspector (Firefox menu button or Tools > Web Developer) to see what element is selected.

You can also check the Web Console (Firefox menu button or Tools > Web Developer) for error messages.