Mail missing for one month in 2015. Tried repair and rebuild of index file. Still missing but now have sporadic multiple copies of mails.
The inbox file is currently 1.9G, up from about 0.85G in September of this year. Probably due to a large number of attachments. I noted that mails for 3/2015 are mostly missing although I find replies, etc, in the Sent folder for the same period. The discrepancy may have happened after the last compacting operation. I tried both the 'repair' option and deleting the msf index and rebuilding it. Those emails are still missing but now I have sporadic instances of multiple copies of an email, as many as 8.
Inbox included 2013 through the current date and I just moved the 2013 files to an archive folder but have not yet run compacting on the inbox to eliminate those emails as I am concerned that I could also inadvertently delete the 3/2015 emails.
Can't open the raw inbox file in notepad .. get a file too large error but it does open in wordpad although searching is extremely slow and essentially unusable. Any thoughts?
Réiteach roghnaithe
More information about compacting. It's recommended to let Thunderbird do that automatically by setting a threshold (e.g. 1 MB). See http://kb.mozillazine.org/Compacting_folders
Also take a look at the Archive feature. https://support.mozilla.org/en-US/kb/archived-messages
When your problem is fixed, can you mark the thread as 'Solved' please? Thank you.
Read this answer in context 👍 1All Replies (5)
Accumulating messages in Inbox isn't best practice, and now you know why. For the future keep your Inbox as tidy as possible. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird
See this article for the missing messages. Note, this will not necessarily restore them. http://kb.mozillazine.org/Disappearing_mail
To open the Inbox file you can try a decent text editor like Notepad++. https://notepad-plus-plus.org/
Once you either found the missing messages or confirmed that they are gone archive messages in Inbox and compact Inbox.
notepad ++ stiil rejects the inbox file as too large.
I guess 'tidy' has different interpretations; I regularly compact folders and delete non-essentail emails as well as periodically moving interest groups to their own folders.
The current problem seems to have developed after reinstalling XP pro on a new larger HD, downloading the latest version of TB and moving the profiles folder from the old HD. Everything seemed to be fine until I noted the missing 3/2015 files and checked the size of the inbox which had more than doubled since September of this year when the reinstall occurred.
I would like to have an explanation for the random appearance of multiple email copies after I let TB rebuild the inbox index file.
notepad ++ stiil rejects the inbox file as too large.
Another text editor you could try: http://vim.sourceforge.net/download.php According to this information it can open files up to 2 GB. http://stackoverflow.com/questions/12471311/what-is-the-largest-file-size-that-can-be-opened-by-vim-64-bit Note, if you haven't used vi before, this may not be for you.
I guess 'tidy' has different interpretations;
Possibly, but I wouldn't call a 0.85 GB Inbox tidy.
Everything seemed to be fine until I noted the missing 3/2015 files and checked the size of the inbox which had more than doubled since September of this year when the reinstall occurred.
This sounds like your Inbox and/or .msf file(s)s got corrupted. Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.
I would like to have an explanation for the random appearance of multiple email copies after I let TB rebuild the inbox index file.
Possibly due to the mail file corruption.
You can always restore lost messages from a recent backup of your profile folder, assuming you took the time to create one. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring
Athraithe ag christ1 ar
I have used VI so thanks for that suggestion.
One of the problems has been that I didn't clearly understand TB's file structure or the nature of 'compacting'. This source provided the information I needed (http://kb.mozillazine.org/Recover_messages_from_a_corrupt_folder)
For example, after deleting the contents of a subfolder, I hadn't realized that is was necessary to compact it one more time to actually remove the files marked as deleted.
Haven't resorted to digging through the weekly backups yet but so far, I'm only missing a few emails and rectifying the multiples has proved relatively easy.
If I need to retain some specific email threads over a period of time, I'm now breaking up those subfolders into smaller units. Once in those subfolders, deletion is done only in chronological blocks followed by a compacting operation.
Thank you for the reponses.
Réiteach Roghnaithe
More information about compacting. It's recommended to let Thunderbird do that automatically by setting a threshold (e.g. 1 MB). See http://kb.mozillazine.org/Compacting_folders
Also take a look at the Archive feature. https://support.mozilla.org/en-US/kb/archived-messages
When your problem is fixed, can you mark the thread as 'Solved' please? Thank you.