This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

What should i do if Firefox crashs?

  • 1 freagra
  • 2 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó philipp

GelberSpinat
GelberSpinat
more options

Every time, when i´m start Firefox it crashes. Sometimes i can not eaven open it, because it 

crashs immediately. I don´t know why. One week ago, i installed a Add- Blocker. So i think that is the problem. Of course i tryed to delete these Add- ons, but i can´t open Firefox, so i can´t delete these Add- ons. Maybe it isn´t the reason... So i hope you can help me <3


I hope you understand me. My english is not the best ^^

Every time, when i´m start Firefox it crashes. Sometimes i can not eaven open it, because it crashs immediately. I don´t know why. One week ago, i installed a Add- Blocker. So i think that is the problem. Of course i tryed to delete these Add- ons, but i can´t open Firefox, so i can´t delete these Add- ons. Maybe it isn´t the reason... So i hope you can help me <3 I hope you understand me. My english is not the best ^^

All Replies (1)

philipp
philipp
  • Moderator
more options

hi gelberspinat, in case you're using G DATA security software, please refer to Firefox 43.0.3 startup crash with G DATA security software.

Otherwise we'd probably need more information to know what is going on. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!