This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Mozilla is VERY slow or does not bring up pages for 1 user but works fine for 2nd

  • 1 freagra
  • 2 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó FredMcD

more options

We have a Windows 7 Home version. 2 users, one work 100% and the 2nd does not. The 2nd user has VERY slow loads or the pages don't really load at all.

We tried a fresh install of 45.0.2...clearing cache, cookies, certificates everything we can get our hands on...nothing changed. For the 2nd user Mozilla is unusable...IE works like a champ (hate saying that) since we never use IE.... Chrome works 100% as well.

Nothing wrong with our networking, speed or machine. No reason to boot in safe mode since that is NOT the problem. What is going on???

We have a Windows 7 Home version. 2 users, one work 100% and the 2nd does not. The 2nd user has VERY slow loads or the pages don't really load at all. We tried a fresh install of 45.0.2...clearing cache, cookies, certificates everything we can get our hands on...nothing changed. For the 2nd user Mozilla is unusable...IE works like a champ (hate saying that) since we never use IE.... Chrome works 100% as well. Nothing wrong with our networking, speed or machine. No reason to boot in safe mode since that is NOT the problem. What is going on???

All Replies (1)

more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape "9.5.5" Adobe PDF Plug-In For Firefox and Netscape 15.7.20033
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.010.20060 Note: McAfee Security is offered in the download.


On the 'bad' profile/user; Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?