Firefox keeps crashing when I try to watch videos
Firefox started crashing this afternoon whenever I try to watch a video on youtube. As soon as the video starts to load, firefox crashes. This just started today. I was able to watch youtube videos earlier today. I just tried to watch a video on netflix and it too cause firefox to crash. Here are the crash reports so far:
bp-6eadd5e5-6ac4-48b1-bfc4-f0e2b2160423 bp-60e48ed9-908d-413f-90ac-9e6a02160423 bp-1ddc707f-6116-4972-b987-ddcc72160423 bp-c7018ee5-c4c4-4902-87e9-acda92160423 bp-8f335b9c-42cb-4db1-a7b0-2d5582160423
https://crash-stats.mozilla.com/report/index/ab38cf32-ec8f-4d51-b1bc-f0eaf2160423 https://crash-stats.mozilla.com/report/index/934f16e7-a60f-4d6c-9ee5-bf46a2160423 https://crash-stats.mozilla.com/report/index/b558c4bf-adaa-4065-9cea-d245b2160423 https://crash-stats.mozilla.com/report/index/989e7c51-3852-47f6-9a22-f0d552160423 https://crash-stats.mozilla.com/report/index/788e270e-b8be-47c8-b848-da9b62160423 https://crash-stats.mozilla.com/report/index/82c8d678-bffd-4f67-a729-655472160423 https://crash-stats.mozilla.com/report/index/82c8d678-bffd-4f67-a729-655472160423
https://crash-stats.mozilla.com/report/index/4d3a7e65-747d-4a12-b86b-292312160424 https://crash-stats.mozilla.com/report/index/098b3713-5637-4e7a-881b-2553a2160424 https://crash-stats.mozilla.com/report/index/be14c3a6-6b56-499f-a087-643642160423
Réiteach roghnaithe
Since refreshing firefox did not help, I uninstalled and reinstalled firefox before I disabled the Kaspersky add-on extension. That seems to have worked. So far no more crashes when watching a video on youtube or netflix (I don't watch videos on that many sites). I will disable the Kaspersky add-on extension too. It had been automatically disabled by firefox until just recently. Thank you for your help.
Read this answer in context 👍 0All Replies (9)
Refreshing firefox has not helped.
Youtube currently uses the HTML5 player.
bp-6eadd5e5-6ac4-48b1-bfc4-f0e2b2160423 bp-60e48ed9-908d-413f-90ac-9e6a02160423
Signature: mozilla::MediaSourceResource::GetCurrentPrincipal
inproc_agent.dll = Kaspersky Inproc Agent
Disable/remove Kaspersky.
FredMcD said
Youtube currently uses the HTML5 player.
bp-6eadd5e5-6ac4-48b1-bfc4-f0e2b2160423 bp-60e48ed9-908d-413f-90ac-9e6a02160423
Signature: mozilla::MediaSourceResource::GetCurrentPrincipal
inproc_agent.dll = Kaspersky Inproc Agent
Disable/remove Kaspersky.
Are you talking about the Kapersky add-on in the extensions?
Try to disable the plugin first. If the problem continues, disable the main.
FredMcD said
Try to disable the plugin first. If the problem continues, disable the main.
Do you know how to disable the main one? Thanks for your help. I appreciate it a lot.
Sorry, I don't know Kaspersky.
Réiteach Roghnaithe
Since refreshing firefox did not help, I uninstalled and reinstalled firefox before I disabled the Kaspersky add-on extension. That seems to have worked. So far no more crashes when watching a video on youtube or netflix (I don't watch videos on that many sites). I will disable the Kaspersky add-on extension too. It had been automatically disabled by firefox until just recently. Thank you for your help.
Hello,
I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
Thank you for contacting Mozilla Support.