Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

with Mozilla, I cannot search for an item on costco.com

  • 1 freagra
  • 2 leis an bhfadhb seo
  • 4 views
  • Freagra is déanaí ó FredMcD

jermusser
jermusser
more options

Using firefox Mozilla, I can go on costco.com website but unable to search for a product. I am unable to type in my desired product. Once I attempt to enter a name of product in search box, my computer freezes up and I have to shut the computer down. However, I can shop and order on Amazon using Mozilla with no problems.

I can shop on costco.com using Chrome, but I hate Chrome and love Firefox

Using firefox Mozilla, I can go on costco.com website but unable to search for a product. I am unable to type in my desired product. Once I attempt to enter a name of product in search box, my computer freezes up and I have to shut the computer down. However, I can shop and order on Amazon using Mozilla with no problems. I can shop on costco.com using Chrome, but I hate Chrome and love Firefox

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.