This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

No sound on BBC News

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó burtie

burtie
burtie
more options

I have suddenly been getting no sound on BBC news videos the last week. Every other website plays sound on videos without a problem except the BBC.

I have unistalled all extensions, cleared the cache and cookies and the problem remains. I have also deleted my profile and made a new one but the problem still remains.

Strangely other PC account users have no problem.

I have suddenly been getting no sound on BBC news videos the last week. Every other website plays sound on videos without a problem except the BBC. I have unistalled all extensions, cleared the cache and cookies and the problem remains. I have also deleted my profile and made a new one but the problem still remains. Strangely other PC account users have no problem.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

Can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
burtie
burtie Úinéir na ceiste
more options

Tried all those and still there is no sound.