This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox has become corrupted & will not execute, I need to download a new copy to another computer, burn to a CD & reinstall on my maun PC...

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó FredMcD

Gary.Bates77
Gary.Bates77
more options

I need to download and reinstall Firefox on my main PC, but Firefox appears to have become corrupted. (Microsoft Essentials scan found a Trojan & removed it... The problem?) Neither Firefox or the Internet Explorer, (that I don't normally use,) will connect. After entering an address in the address field, both immediately blink, remove the entered info, and reset to receive a new address. Can I download to another working computer, copy to a thumb-drive & then install it on the desired computer?

I need to download and reinstall Firefox on my main PC, but Firefox appears to have become corrupted. (Microsoft Essentials scan found a Trojan & removed it... The problem?) Neither Firefox or the Internet Explorer, (that I don't normally use,) will connect. After entering an address in the address field, both immediately blink, remove the entered info, and reset to receive a new address. Can I download to another working computer, copy to a thumb-drive & then install it on the desired computer?

All Replies (1)

FredMcD
FredMcD
more options

Using another computer, Download Firefox Full Version For All languages And Systems {web link} onto a thumb drive. After, plug the thumb into your system.

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

As to IE; Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration