This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

After resetting Firefox and disabling most add ons on my desk top PC, Firefox Help, nytimes.com, and amazon.com have all unformatted and unusable. What do I do?

  • 2 fhreagra
  • 2 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó mmavroidi

mmavroidi
mmavroidi
more options

I have had to use my laptop to submit this question because Firefox Help on my desktop is unusable. Strangely, although I cannot view The New York Times website on my desktop because the normal formatting is lost, The Huffington Post website looks and works OK.

I tried going to Control Panel>Programs and Features and removing the 32-bit version of Firefox and replacing it with the 64 bit version, hoping that would circumvent any corrupted code that sneaked its way in and caused this problem. Unfortunately, that had no effect at all on this issue. Oddly, there is another item labelled Firefox listed under Programs and Features which just remains when I click on uninstall.

The computer runs Windows 10 and Firefox both with automatic updates.

I have had to use my laptop to submit this question because Firefox Help on my desktop is unusable. Strangely, although I cannot view The New York Times website on my desktop because the normal formatting is lost, The Huffington Post website looks and works OK. I tried going to Control Panel>Programs and Features and removing the 32-bit version of Firefox and replacing it with the 64 bit version, hoping that would circumvent any corrupted code that sneaked its way in and caused this problem. Unfortunately, that had no effect at all on this issue. Oddly, there is another item labelled Firefox listed under Programs and Features which just remains when I click on uninstall. The computer runs Windows 10 and Firefox both with automatic updates.

Réiteach roghnaithe

hi mmavroidi, in case you are a user of eset security software, please toggle back and forth the option for tls-protocol filtering as it's described in their support article at http://support.eset.com/kb3126/

Read this answer in context 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Réiteach Roghnaithe

hi mmavroidi, in case you are a user of eset security software, please toggle back and forth the option for tls-protocol filtering as it's described in their support article at http://support.eset.com/kb3126/

mmavroidi
mmavroidi Úinéir na ceiste
more options

Kudos to philipp! I started using ESET antivirus after their free online trial version identified some malware I had downloaded after being reassured by Norton that it was safe. Its malicious software identifier is optional, but after I got rid of the programs it identified and got rid of Norton, an epidemic of blue screens cleared up. This is the first issue that I've had that was related to a setting within ESET. Thanks for being familiar enough with the ins-and-outs of Firefox to be able to not only figure out my antivirus program, but that I needed to adjust a setting there to read The New York Times web page. Brilliant!