We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Thunderbird newly installed on laptop. Messages send but system tries to save message to sent file and can't do so and then says message not sent

  • 1 freagra
  • 3 leis an bhfadhb seo
  • 10 views
  • Freagra is déanaí ó Toad-Hall

VFHuck
VFHuck
more options

Newly installed Thunderbird on laptop will send messages out.

When the system tries to save the message to the sent file it stalls and then when closed says message was not sent even though it was.

Solution?

thanks

Newly installed Thunderbird on laptop will send messages out. When the system tries to save the message to the sent file it stalls and then when closed says message was not sent even though it was. Solution? thanks

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Is this a pop or imap mail account?

If imap: Make sure you have subscribed to see the server 'Sent' folder which might be called 'Sent Mail' or 'Sent Items' etc. Right click on imap mail account and select 'Subscribe' to see list.

Note: if imap and gmail: Gmail will auto put Sent messages into the 'Sent Mail' folder. So you do not need to select it in the Account Settings. Otherwise you end up with duplicate copies and gmail already do a grand job of that by putting them into 'All Mail' as well.

Check the Account Settings are actually pointing to use that file. Right click on imap mail account and select 'Settings'.

  • Select 'Copies & Folders'

If imap gmail do not select, otherwise select:

  • Select 'Place a copy in'

If POP:

  • Select: 'Sent folder on mail account name'

If IMAP:

  • Select : 'Other' and choose the server Sent folder on imap mail account.
  • click on OK