This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Mozilla Crash Reporter ALWAYS SAYS "There was a problem submitting your report."

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó cor-el

waynebruce
waynebruce
more options

Every so often I get a message from Mozilla Crash Reporter saying "Your crash report will be submitted before you quit or restart." But when I quit or restart, the message says "There was a problem submitting your report." What causes this & why?

Every so often I get a message from Mozilla Crash Reporter saying "Your crash report will be submitted before you quit or restart." But when I quit or restart, the message says "There was a problem submitting your report." What causes this & why?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Make sure you allow all Firefox processes including the crashreporter and the updater in your security software.