Thunderbird Print Preview fails to open
Mozilla Thunderbird release 52.1.1 on Windows 7. (User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.1)
Print Preview fails to open. when I select the option on any message. A brief pop dialogue appears and rapidly disappears and disappears twice.(One of which I eventually manage to capture a screenshot of.... it's the "Print Preview" pop up message which states "Title: Loading content for print preview" and "Progress: Preparing"). These two occurences have the same dialogue box size but don't know if they have the same content.
Occasionally after the second disappearance of the dialogue box, a bigger pop-up outline appears but disappears too fast to tell anything about it.
The bottom left corner of the main Thunderbird Window then states "Print Previewing message..", but no print preview appears.
Following an earlier comment I tried performing a "reset" of the about:config setting "print_printer". This setting then disappeared and I could no longer print from Thunderbird.
Eventually I removed and re-installed the printer from Windows "Devices and Printers", restarted the PC, and found that I could print again, but still had the same problem of print preview not working.
I tried Thunderbird in Safe mode, but print preview still does not work.
My printer is a USB connected HP 980cxi.
All Replies (2)
I've also added potential relevant information from the "Thunderbird Help->Troubleshooting Information" menu option as follows in case this helps. Also in case the information is of any relevance, Print Preview works fine in my Firefox 53.0.3 (32-bit) installation.
Mozilla Thunderbird Troubleshooting Information:-
Application Basics
Name: Thunderbird Version: 52.1.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.1 Profile Folder: Open Folder
(Local drive) Application Build ID: 20170509142926 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Crash Reports
Extensions
Lightning, 5.4.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.1.1
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: d25151b5-0fe2-40d1-98dc-f615a7a79d9
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.cookieBehavior: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1496354506
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
plugins.update.notifyUser: true
print.print_printer: hp deskjet 980c series
print.printer_hp_deskjet_980c.print_bgcolor: false
print.printer_hp_deskjet_980c.print_bgimages: false
print.printer_hp_deskjet_980c.print_colorspace:
print.printer_hp_deskjet_980c.print_command:
print.printer_hp_deskjet_980c.print_downloadfonts: false
print.printer_hp_deskjet_980c.print_duplex: 0
print.printer_hp_deskjet_980c.print_edge_bottom: 0
print.printer_hp_deskjet_980c.print_edge_left: 0
print.printer_hp_deskjet_980c.print_edge_right: 0
print.printer_hp_deskjet_980c.print_edge_top: 0
print.printer_hp_deskjet_980c.print_evenpages: true
print.printer_hp_deskjet_980c.print_footercenter:
print.printer_hp_deskjet_980c.print_footerleft: &PT
print.printer_hp_deskjet_980c.print_footerright: &D
print.printer_hp_deskjet_980c.print_headercenter:
print.printer_hp_deskjet_980c.print_headerleft: &T
print.printer_hp_deskjet_980c.print_headerright: &U
print.printer_hp_deskjet_980c.print_in_color: true
print.printer_hp_deskjet_980c.print_margin_bottom: 0.5
print.printer_hp_deskjet_980c.print_margin_left: 0.5
print.printer_hp_deskjet_980c.print_margin_right: 0.5
print.printer_hp_deskjet_980c.print_margin_top: 0.5
print.printer_hp_deskjet_980c.print_oddpages: true
print.printer_hp_deskjet_980c.print_orientation: 0
print.printer_hp_deskjet_980c.print_page_delay: 50
print.printer_hp_deskjet_980c.print_paper_data: 9
print.printer_hp_deskjet_980c.print_paper_height: 11.00
print.printer_hp_deskjet_980c.print_paper_name:
print.printer_hp_deskjet_980c.print_paper_size_type: 0
print.printer_hp_deskjet_980c.print_paper_size_unit: 1
print.printer_hp_deskjet_980c.print_paper_width: 8.50
print.printer_hp_deskjet_980c.print_plex_name:
print.printer_hp_deskjet_980c.print_resolution: 0
print.printer_hp_deskjet_980c.print_resolution_name:
print.printer_hp_deskjet_980c.print_reversed: false
print.printer_hp_deskjet_980c.print_scaling: 1.00
print.printer_hp_deskjet_980c.print_shrink_to_fit: true
print.printer_hp_deskjet_980c.print_to_file: false
print.printer_hp_deskjet_980c.print_unwriteable_margin_bottom: 0
print.printer_hp_deskjet_980c.print_unwriteable_margin_left: 0
print.printer_hp_deskjet_980c.print_unwriteable_margin_right: 0
print.printer_hp_deskjet_980c.print_unwriteable_margin_top: 0
security.sandbox.content.tempDirSuffix: {2aa7aac6-acdb-40f4-9613-54d39483b3ea}
Graphics
GPU #1
Description: NVIDIA GeForce GTX 650
Vendor ID: 0x10de
Device ID: 0x0fc6
RAM: 1024
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 9.18.13.1106
Driver Date: 1-18-2013
Features
Direct2D: false
DirectWrite: true (6.2.9200.22084)
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 650 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.4
3.28.4
NSS Util
3.28.4
3.28.4
NSS SSL
3.28.4
3.28.4
NSS S/MIME
3.28.4
3.28.4
Hi all, I have obtained a resolution that seems to work, (although I haven't rebooted PC yet to see if fix continues to work after PC Restart)
Following information from this post:- https://bugzilla.mozilla.org/show_bug.cgi?id=1353625
It appears that a way to resolve this is quoted by Tobias Becker as follows:-
1. Open about:config 2. Look at setting print.printer to find <name> of selected printer, example value is "HP LaserJet 5L". 3. Replace spaces by underscore for further reference, so example <name> becomes "HP_LaserJet_5L". 4. Change value of print.printer_<name>.print_paper_height to "-1" 5. Change value of print.printer_<name>.print_paper_width to "-1" 6. Close about:config
Either immediately or latest after restart of Thunderbird, issue is gone.
When later looking at the changed settings, values are displayed as "-1,00".
Former values while the issue existed were "11,00" and "8,50", obviously the dimensions of the "US letter" format measured in inches (25,4 mm). As being located in Germany, such a format was most likely never configured for the printer.
Worked for three profiles in total, all rather old ones that gathered a lot of print* settings over time and that show also that the structure of the settings changed at least once in the past, e.g. there is print.printer_<name>.* and printer_<name>.* with the first appearing to be the active one.
I would appreciate if this could fixed in a future update such that this issues disappears without manual edit in about:config.
That ends the quote from Tobias Becker. I am from the UK, but I too had later noticed that Thunderbird was using "Letter" from print size whilst my Printer in "Devices and Printers" was set to "A4". So from his above post, I applied the following change to my about:config which was already using underscores in the printer name in my case:-
print.printer_hp_deskjet_980c.print_paper_height: -1 print.printer_hp_deskjet_980c.print_paper_width: -1
(Note I entered the modified value of "-1" with no spaces.)