This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I can't sign in and Firefox/Mozilla can't reach me with an email???

  • 2 fhreagra
  • 12 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó carol.allan

more options

It seems that my user name (wmbp92583@gmail.com) is being accepted but by password (A48bR#9082) is not being accepted. My username (wmbp92583@gmail.com) is not a valid email any longer.

If that is the problem, please change the email (wmbp92583@gmail.com) to (carol581114@icloud.com).

(carol581114@icloud.com) is a valid email.

It seems that my user name (wmbp92583@gmail.com) is being accepted but by password (A48bR#9082) is not being accepted. My username (wmbp92583@gmail.com) is not a valid email any longer. If that is the problem, please change the email (wmbp92583@gmail.com) to (carol581114@icloud.com). (carol581114@icloud.com) is a valid email.

Réiteach roghnaithe

If you are talking about a Firefox Account for Sync or other services, you need to create a new account with that new email address. With a Firefox Account the email address is the primary identifier and the system is setup where that can't changed, currently. Some mention changing the "system" recently, but no firm information as to if or when that might happen.

Read this answer in context 👍 4

All Replies (2)

more options

Réiteach Roghnaithe

If you are talking about a Firefox Account for Sync or other services, you need to create a new account with that new email address. With a Firefox Account the email address is the primary identifier and the system is setup where that can't changed, currently. Some mention changing the "system" recently, but no firm information as to if or when that might happen.

more options

I have the problem solved. I am using a different username and a different password than I mentioned in my post (Carol Allan).

Actually, I would not have posted such "private" information if I knew it was going to be there for everyone to see. Because of the fact that the posting is public information, I will not be using either the username or password in any of my login information. The username and password have been "retired" and "trashed."

Thank-you, "the-edmeister-3," for your contribution to solving the problem.