This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Using website buttons

  • 3 fhreagra
  • 1 leis an bhfadhb seo
  • 4 views
  • Freagra is déanaí ó cor-el

sonnyboy1
sonnyboy1
more options

On many, many websites, buttons are unusable. On some, I can't even log in. Clicking the enter, add to cart, reply, etc., nothing happens. Yes, I've tried safe mode and still have the same problem. I've been researching this for several weeks and most sites say to make sure Java is installed. It is installed, but help sites also say Firefox no longer supports Java. OK, but if I can't do banking, order things online, read or make comments, etc., what do I do. IE works, but I so dislike IE so that's not an option. If I reset FF I'll lose my homepage which is my.yahoo and other things I have that I don't want to lose. A partial screen shot:

On many, many websites, buttons are unusable. On some, I can't even log in. Clicking the enter, add to cart, reply, etc., nothing happens. Yes, I've tried safe mode and still have the same problem. I've been researching this for several weeks and most sites say to make sure Java is installed. It is installed, but help sites also say Firefox no longer supports Java. OK, but if I can't do banking, order things online, read or make comments, etc., what do I do. IE works, but I so dislike IE so that's not an option. If I reset FF I'll lose my homepage which is my.yahoo and other things I have that I don't want to lose. A partial screen shot:

All Replies (3)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?

sonnyboy1
sonnyboy1 Úinéir na ceiste
more options

I clear cookies twice a day and my cache each night. I've tried safe mode several times in the past weeks and the problem is still there. Hardware Acceleration is off and has been off for as long as I can remember. If you can think of another solution, please let me know.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that Java and JavaScript are different languages. To avoid confusion, see:

Note that the System Details list shows some extensions that can block content like YesScript and Adblock Plus.

Try to create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.