This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Folders have suddenly disappeared in Thunderbird. How can I find and restore them?

  • 1 freagra
  • 2 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó Didgeridoo

Didgeridoo
Didgeridoo
more options

Hello, Today I seem to have lost some very important folders, and all of the e-mails filed within these folders, in Thunderbird. When I search for some of the e-mails in these folders via the Quick Filter, I can see the e-mails (or at least the first few lines of each e-mail). However, when I click on the e-mails in the Quick Filter mode, a screen pops up that shows a bunch of e-mails related to this e-mail ... but not the actual e-mail or folder that I'm searching for. I am not very tech savvy, and I'd greatly appreciate any help. Thanks!

Hello, Today I seem to have lost some very important folders, and all of the e-mails filed within these folders, in Thunderbird. When I search for some of the e-mails in these folders via the Quick Filter, I can see the e-mails (or at least the first few lines of each e-mail). However, when I click on the e-mails in the Quick Filter mode, a screen pops up that shows a bunch of e-mails related to this e-mail ... but not the actual e-mail or folder that I'm searching for. I am not very tech savvy, and I'd greatly appreciate any help. Thanks!

All Replies (1)

Didgeridoo
Didgeridoo Úinéir na ceiste
more options

I've added a screen save to better explain my problem. On the lower left side, you can see a folder option for 2018-19 Schools (darren@didgrevolution.c ....

When I click on it, however, it does not take me to that e-mail or that folder. That is just one of the many folders, containing hundreds of important e-mails, that seem to have disappeared. I hope this makes sense to someone.