If you select a folder in the Folder Pane, you should see a list of emails in the right pane, which when you click on one in the list, the email opens and displays below in the Message Pane. However, in your case, you have selected the folder, but it appears to be empty. Do I understand you correctly? If you click in the area where the emails should be listed, does it open and display in the Message Pane? If yes, this sounds like you have an invisible list. Try the following: In the column headers area, click on the far right icon 'Select columns to display'. A drop down menu appears - select 'Reset columns to default'. see image as guide.