This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Type in url press return nothing happens. Type in URl press refresh button, nothing happens.

  • 1 freagra
  • 4 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó philipp

Impertior
Impertior
more options

Windows 10. Neither return nor refresh work. Just sits there as if nothing has been entered. Shortcuts work. If I go in via google search that works. Ditto Yahoo. Nothing else does.

Windows 10. Neither return nor refresh work. Just sits there as if nothing has been entered. Shortcuts work. If I go in via google search that works. Ditto Yahoo. Nothing else does.

Réiteach roghnaithe

hi Impertior, another user has linked a problem with similar symptoms to an old version of trusteer being installed on the affected device here: https://support.mozilla.org/en-US/questions/1186380

not sure, but perhaps something similar (interfering security program) is happening in your case as well...

Read this answer in context 👍 0

All Replies (1)

philipp
philipp
  • Moderator
more options

Réiteach Roghnaithe

hi Impertior, another user has linked a problem with similar symptoms to an old version of trusteer being installed on the affected device here: https://support.mozilla.org/en-US/questions/1186380

not sure, but perhaps something similar (interfering security program) is happening in your case as well...