Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

my bookmarks have gone and I don't know where?

  • 3 fhreagra
  • 2 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó jagan605

more options

I'm tech savvy - have used firefox for years. But having a problem.

I've used firefox sync for a long time. Never had problems. This weekend, my computer crashed, and I've had to do a full recovery.

I've now installed firefox on the new system, logged into firefox sync and see all my bookmarks there successfully recovered. I've restarted the computer..... and they are all gone. Totally and utterly gone. I had over 2000 bookmarks that I used for different things and they've all gone.

Please help me recover them.

I'm tech savvy - have used firefox for years. But having a problem. I've used firefox sync for a long time. Never had problems. This weekend, my computer crashed, and I've had to do a full recovery. I've now installed firefox on the new system, logged into firefox sync and see all my bookmarks there successfully recovered. I've restarted the computer..... and they are all gone. Totally and utterly gone. I had over 2000 bookmarks that I used for different things and they've all gone. Please help me recover them.

All Replies (3)

more options

It is most likely that you are missing the bookmarks due to the interface change. Check the library icon or use Ctrl+B to access your bookmarks. You can get the old behaviour using Customize, see Customize Firefox controls, buttons and toolbars.

more options

Thanks for the reply.

It really is not that though. They just aren't there - at all. My book marks are completlly empty, except the default things that pop up like Firefox Home etc.

I am speechless. I know Firefox sync is not used as a backup service, but it is failing to sync to get my actual bookmarks.

more options

This article goes in depth into all the cases where this can happen. Please try them out to make sure we are not seeing the same error.

Athraithe ag jagan605 ar