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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Can't install Quantum. End up with "The instruction at 0x3fe494e referenced memory at 0x00000000. The memory could not be read" error

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  • Freagra is déanaí ó randompenguin

randompenguin
randompenguin
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I uninstalled Firefox 56. Have downloaded Firefox Quantum and I get that error every time it opens or runs. Sometimes the referenced memory number changes slightly. -Things I have done: -uninstalled Firefox 56 -Uninstalled Firefox 57 (4 times now, complete uninstalls, including with Revo uninstaller) -Done several "clean" installs of Firefox 57

I'm at a loss at this point as to what to do.

I uninstalled Firefox 56. Have downloaded Firefox Quantum and I get that error every time it opens or runs. Sometimes the referenced memory number changes slightly. -Things I have done: -uninstalled Firefox 56 -Uninstalled Firefox 57 (4 times now, complete uninstalls, including with Revo uninstaller) -Done several "clean" installs of Firefox 57 I'm at a loss at this point as to what to do.

Réiteach roghnaithe

can you try if installing the 32bit version from https://www.mozilla.org/en-US/firefox/all/ makes any difference?

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All Replies (4)

philipp
philipp
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on what kind of device are you receiving that error?

randompenguin
randompenguin Úinéir na ceiste
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It's a desktop computer running Windows 7. It is a work computer, but I have full administrative rights on it.

philipp
philipp
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Réiteach Roghnaithe

can you try if installing the 32bit version from https://www.mozilla.org/en-US/firefox/all/ makes any difference?

randompenguin
randompenguin Úinéir na ceiste
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That worked. It installed fine.

Thank you -- I thought I had tried that already.