An additional note. I just checked into this and the default settings for Windstream is POP although IMAP is supported and Thunderbird automatically set my account up as IMAP. I wonder if this is the problem? Windstream did some chances to their email service a while back and I wonder if my Thunderbird account is being messed up because it is IMAP. If I were to close out the IMAP account and reopen it as a POP account would I be able to access the saved email from the IMAP account through the POP account. IF so is there anything I would need to do to assure this?

POP type of an account is an older method to check mail before Webmail services like gmail were popular and multiple devices per-person per account came into play. Normally POP downloads the e-mail to your device and deletes it from the server, so if you have multiple devices, only that device would recieve the e-mail in many cases.

IMAP solves this by letting all your devices sync with your email server and only when you purposfully delete an email on the email server does all your devices see the e-mail deleted as well and sync up with those changes.

You should be setup in Thunderbird as follows:

   Account Type: IMAP
   Username: Your email address is your username
   Server hostname: imap.windstream.net
   Server port: 993
   Authentication: Password
   SSL/TLS: Yes

Windstream Outgoing Mail Server

   Username: Your email address is your username
   Server hostname: smtp.windstream.net
   Server port: 465
   Authentication: Password
   SSL/TLS: Yes

It's fully possible they finally retiered the old server from which Thunderbird was accesssing your account because it lacked of encryption. Now if they implemented something very new that requires new communications, then you will have to update Thunderbird to the new beta version.

https://www.mozilla.org/en-US/thunderbird/channel/

Doesn't surprise me at all they didn't know what you were talking about, having been previously employed there, 90% of all the workers would be lost trying to setup Thunderbird. If you need to call them for info ask for the proper incoming IMAP and outgoing SMTP settings and encryption they are using.

Don't get too mad at the workers, they make minimum wage, forced to get you off the line asap to take the next call and are completely winging it, as no real knowlagable tech is going to work for that cheap.

Thanks Beerbarron23,

I've reset a few things from the info you sent. I'm still getting the messages and I'm not sure that any incoming messages are getting through as I've sent a couple of test messages and they haven't shown up yet. But they aren't even showing up on Windstream's online email server, so I don't know what is going on there. I'll keep an eye on it and if nothing comes through by tomorrow I'll give them a call and see if i can get it straightened out. Thanks again, Ron