This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

"Reply with template" filter doesn't work with mailing lists

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó JeffTaylor_CU

JeffTaylor_CU
JeffTaylor_CU
more options

I am using a message filter to send and auto-reply when I receive a message TO a specific address. Unfortunately it appears that since this address is a mailing list, which is what appears in the FROM field, the auto-reply is trying to send to the mailing list rather than the original sender and is failing.

The filter itself is simple... To contains <mailing list address>, reply with template (chose the correct template from the drop-down). The error message is:

[01/16/2018 03:46:11 PM] Filter Action Failed: "Sending reply aborted" with error code=0x80004004 while attempting: Applied filter "Template Subject" to message from "Sender Name" <mailing list address> - <Subject> at 01/16/2018 03:45:57 PM replied

Thunderbird 52.4.0 (64-bit) on debian. Is there a way to specify that I want to reply to sender rather than than the list, similar to the options I have when manually responding to one of these messages? For example, the Reply-To field contains the original sender's email address, but the From field contains a combination of the sender's name and the mailing list address.

Thanks in advance.

I am using a message filter to send and auto-reply when I receive a message TO a specific address. Unfortunately it appears that since this address is a mailing list, which is what appears in the FROM field, the auto-reply is trying to send to the mailing list rather than the original sender and is failing. The filter itself is simple... To contains <mailing list address>, reply with template (chose the correct template from the drop-down). The error message is: [01/16/2018 03:46:11 PM] Filter Action Failed: "Sending reply aborted" with error code=0x80004004 while attempting: Applied filter "Template Subject" to message from "Sender Name" <mailing list address> - <Subject> at 01/16/2018 03:45:57 PM replied Thunderbird 52.4.0 (64-bit) on debian. Is there a way to specify that I want to reply to sender rather than than the list, similar to the options I have when manually responding to one of these messages? For example, the Reply-To field contains the original sender's email address, but the From field contains a combination of the sender's name and the mailing list address. Thanks in advance.

All Replies (2)

sfhowes
sfhowes
  • Top 25 Contributor
more options

I think you can have the reply go to the Reply-to entry by switching the preference mail.override_list_reply_to to false.

https://www.mozilla.org/en-US/thunderbird/52.4.0/releasenotes/

Edit/Preferences/Advanced/General/Config. editor, double-click a preference to toggle true to false.

JeffTaylor_CU
JeffTaylor_CU Úinéir na ceiste
more options

Thanks for the suggestion, but unfortunately it doesn't seem to be working. I made the change, tried sending an email but got no auto-reply. Restarted TB and double-checked the value was still set to false, sent a couple more test emails, but still not getting the auto-reply. Rechecked the filter log and for each of my incoming emails I see the same error as above.