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Firefox crashes

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bboyce123
bboyce123
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My Firefox crashes when I try to download from a website and also printing a PDF. I can do all these things on Chrome and Explorer. We are still using Windows 7 professional.

Crash reports submitted

bp-72025d05-3ae3-46ff-9e00-013570180420 4/20/2018 8:16 AM bp-16a96996-bdc5-482c-8793-0233e0180420 4/20/2018 8:15 AM bp-1221e296-3e8c-4c52-a398-f2be10180420 4/20/2018 8:14 AM bp-3cb728c8-10d7-4901-a631-a61f30180420 4/20/2018 8:13 AM bp-e9282d99-557f-4094-bc69-7d1bd1170505 5/5/2017 2:22 PM

My Firefox crashes when I try to download from a website and also printing a PDF. I can do all these things on Chrome and Explorer. We are still using Windows 7 professional. Crash reports submitted bp-72025d05-3ae3-46ff-9e00-013570180420 4/20/2018 8:16 AM bp-16a96996-bdc5-482c-8793-0233e0180420 4/20/2018 8:15 AM bp-1221e296-3e8c-4c52-a398-f2be10180420 4/20/2018 8:14 AM bp-3cb728c8-10d7-4901-a631-a61f30180420 4/20/2018 8:13 AM bp-e9282d99-557f-4094-bc69-7d1bd1170505 5/5/2017 2:22 PM

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The reports you posted are all very old and from older Firefox versions.

Don't you have any recent crash reports? Do you get the crash reporter window?

if you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: