This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Unable to download files from Google drive.

  • 1 freagra
  • 9 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó Shadow110

more options

Hello, I am unable to download files from Google Drive. On clicking the download button for a file or right-clicking a file and select the download option, a new blank page opens in the same tab and no popup window appears to save the file or view it.

Actually I did a little bit of a research and tried downloading different types of files and there I noticed this strange thing - 1. Whenever I try to download a file that was uploaded to the drive at some time, it is not downloading and instead a blank page opens and no download popup window appears. 2. Well, here is the strange part: When I tried downloading a file that was created using Google services (say Google docs), and not uploaded, the download popup window appears without opening a blank page. In this case, the file is downloading.

On the other hand when I tried downloading the files from Google Drive using Google Chrome, there is no such problem.

Currently I am using the latest version of Firefox, i.e, Version 61.0.2 (64-bit). I tried different solutions listed for this problem but none of them worked. I created a new profile and using this profile checked whether the problem still persists and yes it has not resolved. Also I tried deleting the handlers.json file in my profile, but it also didn't work.

Hello, I am unable to download files from Google Drive. On clicking the download button for a file or right-clicking a file and select the download option, a new blank page opens in the same tab and no popup window appears to save the file or view it. Actually I did a little bit of a research and tried downloading different types of files and there I noticed this strange thing - 1. Whenever I try to download a file that was uploaded to the drive at some time, it is not downloading and instead a blank page opens and no download popup window appears. 2. Well, here is the strange part: When I tried downloading a file that was created using Google services (say Google docs), and not uploaded, the download popup window appears without opening a blank page. In this case, the file is downloading. On the other hand when I tried downloading the files from Google Drive using Google Chrome, there is no such problem. Currently I am using the latest version of Firefox, i.e, Version 61.0.2 (64-bit). I tried different solutions listed for this problem but none of them worked. I created a new profile and using this profile checked whether the problem still persists and yes it has not resolved. Also I tried deleting the handlers.json file in my profile, but it also didn't work.

Réiteach roghnaithe

Separate Security Issue, please update your Flash 27.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html If you use it Reinstall with Flash Player Version: 30.0.0.154 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Please give this a try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

Read this answer in context 👍 0

All Replies (1)

more options

Réiteach Roghnaithe

Separate Security Issue, please update your Flash 27.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html If you use it Reinstall with Flash Player Version: 30.0.0.154 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Please give this a try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.