This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Server security certificate exclusion failing to be saved for next use. Why?

  • 10 bhfreagra
  • 1 leis an bhfadhb seo
  • 11 views
  • Freagra is déanaí ó nkazimirov

more options

I attach a screenshot of the error message that I get. It is in Russian, as all my system is in Russian, but hopefully those familiar with Thunderbird well, will be able to assist. The error message comes up 4-5 times each time that I log into Thunderbird and ticking the permanent exclusion box does not do the trick for next use. Can someone please help?

Also, is there a way of changing the language of Thunderbird from Russian to English without reinstalling and reconfiguring all email?

Thanks in advance

I attach a screenshot of the error message that I get. It is in Russian, as all my system is in Russian, but hopefully those familiar with Thunderbird well, will be able to assist. The error message comes up 4-5 times each time that I log into Thunderbird and ticking the permanent exclusion box does not do the trick for next use. Can someone please help? Also, is there a way of changing the language of Thunderbird from Russian to English without reinstalling and reconfiguring all email? Thanks in advance

Réiteach roghnaithe

nkazimirov said

Thanks, but I could easily get a virus in that way, no?

No, like Christ1, I do not support email scanning.

Read this answer in context 👍 1

All Replies (10)

more options

The screenshot is now attached. Thanks

more options
is there a way of changing the language of Thunderbird from Russian to English without reinstalling and reconfiguring all email?

Download the English installer and run it. https://www.thunderbird.net/thunderbird/all/

Then post your screenshot again.

What is your anti-virus software?

more options

Thanks! Please see the image in English attached.

I use Avast antivirus.

more options

Inspect the certificate - see attached screenshot for instructions. Who is the issuer of the certificate?

Please post another screenshot of the Certificate Viewer window with the cert issuer information visible.

If the issuer is Avast, see https://support.mozilla.org/en-US/kb/error-codes-secure-websites

Athraithe ag christ1 ar

more options

Thanks. I have made the changes that you have suggested and changed the settings in Avast. Instead of 4-5 consecutive messages like this, I now get one or two, which I suppose is an improvement. But it has not been possible to eradicate them altogether...

more options

This is an issue with Avast. Personally I would just stop the product from scanning mail.

more options

Thanks, but I could easily get a virus in that way, no?

more options

You did not post the cert issuer information.

I could easily get a virus in that way, no?

No. I'd argue you're way more secure without letting Avast intercept your secure TLS connection. And it would still protect you if you attempt to run or save a malicious attachment to disk. Not even talking about that you'd prevent Avast from corrupting your mail files.

I still don't know why people think installing a 3rd-party anti-virus software is a good idea anyway, while the built-in Windows Defender is all you need.

Athraithe ag christ1 ar

more options

Réiteach Roghnaithe

nkazimirov said

Thanks, but I could easily get a virus in that way, no?

No, like Christ1, I do not support email scanning.

more options

Thank you both for your help!!