This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

crash at srartup

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 14 views
  • Freagra is déanaí ó FredMcD

more options

this is the report: TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180920131237","version":"62.0.2","vendor":"Mozilla","displayVersion":"62.0.2","platformVersion":"62.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8067,"virtualMaxMB":8388608,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2194,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2016},"hdd":{"profile":{"model":"MTFDDAK256MBF-1AN15ABHA","revision":"M6T3"},"binary":{"model":"MTFDDAK256MBF-1AN15ABHA","revision":"M6T3"},"system":{"model":"MTFDDAK256MBF-1AN15ABHA","revision":"M6T3"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"225a103c","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.14.4432","driverDate":"4-8-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"unavailable"},"advancedLayers":{"status":"available","noConstantBufferOffsetting":true},"d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false,"general.config.filename":"<set>","browser.cache.disk.capacity":788480,"browser.search.region":"GB","privacy.donottrackheader.enabled":true,"browser.startup.homepage":"<user-set>"},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b"}},"profile":{"creationDate":17808},"addons":{"activeAddons":{"activity-stream@mozilla.org":{"version":"2018.08.22.1219-93becf29","scope":1,"type":"extension","updateDay":17801,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17801},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17801,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17801},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17801,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17801},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17801,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17801},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17801,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17801},"screenshots@mozilla.org":{"version":"33.0.0","scope":1,"type":"extension","updateDay":17780,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17780},"webcompat-reporter@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":17801,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Report site compatibility issues on webcompat.com.","name":"WebCompat Reporter","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17801},"webcompat@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17801,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17801}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":17808}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"},"experiments":{"prefflip-activity-stream-simplified-onboarding-overlay-v1-0-1473580":{"branch":"variant2","type":"normandy-exp"}}}


if i do refersh firfox its not crashing, but after I log in to my account it crash again, how can i fix it?

this is the report: TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180920131237","version":"62.0.2","vendor":"Mozilla","displayVersion":"62.0.2","platformVersion":"62.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8067,"virtualMaxMB":8388608,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2194,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2016},"hdd":{"profile":{"model":"MTFDDAK256MBF-1AN15ABHA","revision":"M6T3"},"binary":{"model":"MTFDDAK256MBF-1AN15ABHA","revision":"M6T3"},"system":{"model":"MTFDDAK256MBF-1AN15ABHA","revision":"M6T3"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"225a103c","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.14.4432","driverDate":"4-8-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"unavailable"},"advancedLayers":{"status":"available","noConstantBufferOffsetting":true},"d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false,"general.config.filename":"<set>","browser.cache.disk.capacity":788480,"browser.search.region":"GB","privacy.donottrackheader.enabled":true,"browser.startup.homepage":"<user-set>"},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b"}},"profile":{"creationDate":17808},"addons":{"activeAddons":{"activity-stream@mozilla.org":{"version":"2018.08.22.1219-93becf29","scope":1,"type":"extension","updateDay":17801,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17801},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17801,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17801},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17801,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17801},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17801,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17801},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17801,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17801},"screenshots@mozilla.org":{"version":"33.0.0","scope":1,"type":"extension","updateDay":17780,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17780},"webcompat-reporter@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":17801,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Report site compatibility issues on webcompat.com.","name":"WebCompat Reporter","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17801},"webcompat@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17801,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17801}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":17808}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"},"experiments":{"prefflip-activity-stream-simplified-onboarding-overlay-v1-0-1473580":{"branch":"variant2","type":"normandy-exp"}}} if i do refersh firfox its not crashing, but after I log in to my account it crash again, how can i fix it?

All Replies (1)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support