This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

the confirmation email we sent to ******* was returned and we've locked your account to protect your firefox data

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó McCoy

HPIT
HPIT
more options

I was creating a firefox account for a new user but made the mistake of attempting to create it before the email account was created so I got the confirmation email error that the account is now locked. The email address is created now and I would like to complete the setup of the firefox account. Can the confirmation email be resent and the account unlocked?

I was creating a firefox account for a new user but made the mistake of attempting to create it before the email account was created so I got the confirmation email error that the account is now locked. The email address is created now and I would like to complete the setup of the firefox account. Can the confirmation email be resent and the account unlocked?

All Replies (1)

McCoy
McCoy
more options

Hello HPIT,

Would you please take a look at this article :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

And scroll down to the section :

"You have received a message that your account has been locked"

Fingers crossed that it won't fail again after you've waited about 24 hours .....