This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox 63.0.x crashes on startup

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó ayecuramba

ayecuramba
ayecuramba
more options

Hi all, Just updated to Firefox 63.0.0 thru in app update and now my app crashes on startup.

So thought this might just be a bug, waited until 63.0.1 was released, tried the update again but still crashes on startup.

Running on macOS X 10.14.1

Any ideas about what might be causing this?

All the best, Steve

Hi all, Just updated to Firefox 63.0.0 thru in app update and now my app crashes on startup. So thought this might just be a bug, waited until 63.0.1 was released, tried the update again but still crashes on startup. Running on macOS X 10.14.1 Any ideas about what might be causing this? All the best, Steve

All Replies (2)

philipp
philipp
  • Moderator
more options

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

ayecuramba
ayecuramba Úinéir na ceiste
more options

So found the problem, was nothing to do with extenstions, plug ins or anything else.

Seems in 63.0.x builds Firefox needs to be in the Application folder under macOS X. I had FireFox in Application/Internet Apps ƒ and this broke FireFox from launching.

Fixed by moving the app just into the Application folder, not ideal but I can live with it, if you could provide this issue to the dev team please, hopefully they will fix this and allow the app to run successfully in the users chosen location.

Thnx, Steve