This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Cannot download rest of message in Thunderbird 60.3.0

  • 3 fhreagra
  • 1 leis an bhfadhb seo
  • 20 views
  • Freagra is déanaí ó ge1495

more options

I have set the maximum size for messages. When a large email is received the following message appears: "This message exceeded the Maximum Message Size set in Account Settings, so we have only downloaded the first few lines from the mail server." When I click on "Download the rest of the message" nothing happens. I have tried this in Thunderbird Safe Mode - same result. Any clues?

I have set the maximum size for messages. When a large email is received the following message appears: "This message exceeded the Maximum Message Size set in Account Settings, so we have only downloaded the first few lines from the mail server." When I click on "Download the rest of the message" nothing happens. I have tried this in Thunderbird Safe Mode - same result. Any clues?

Réiteach roghnaithe

Are you using a Global Inbox? I notice there is an issue like this that was fixed in TB 64b2, although I can't locate the exact bug report. Note the 2nd-last Fixed item here. TB 60.3.1 may arrive this week, and it might include this fix.

Fixed in 60.3.1.

Read this answer in context 👍 1

All Replies (3)

more options

Réiteach Roghnaithe

Are you using a Global Inbox? I notice there is an issue like this that was fixed in TB 64b2, although I can't locate the exact bug report. Note the 2nd-last Fixed item here. TB 60.3.1 may arrive this week, and it might include this fix.

Fixed in 60.3.1.

Athraithe ag sfhowes ar

more options

Thanks so much. I am using a Global Inbox. I downloaded the Beta and it now works! Thank you!

more options

How do you know if you have a Global Inbox?