Did you look at your saved password to see it match what you saved?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Did you try the right-click context menu (Fill Login, Fill Password)?

FredMcD said

Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Same problem in Safe Mode: When I go to hy-vee.com, Firefox prompts me for my master password like it's going to fill in the form, but then nothing happens.

cor-el said

Did you try the right-click context menu (Fill Login, Fill Password)?

The right-click option to "Fill Login" isn't available on hy-vee.com.

Do you have it to remember login and password checked in firefox settings? Because it sounds like a security software is removing it from saving.

Warning: There are some web pages that do not allow browsers to record or fill in the log-in information.

But if you go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) you can try a Form Filling add-on. I found that the form-filler add-on I use is not affected.

Hello enbalmed,

The login page on that website may be containing a piece of code that is used as a standard to tell the web browser not to prompt the user to save the password for security reasons. (added source code to the password input box that has an autocomplete=”off”)

See : https://developer.mozilla.org/en-US/docs/Web/Security/Securing_your_site/Turning_off_form_autocompletion

McCoy said

Hello enbalmed, The login page on that website may be containing a piece of code that is used as a standard to tell the web browser not to prompt the user to save the password for security reasons. (added source code to the password input box that has an autocomplete=”off”) See : https://developer.mozilla.org/en-US/docs/Web/Security/Securing_your_site/Turning_off_form_autocompletion

Good catch, McCoy. I checked the source for their login page, and it does indeed have autocomplete set to off. However my old Firefox with Roboform was able to log in to hy-vee.com no problem. So presumably there's an addon I could try that's more robust than Firefox's built-in password manager. Any suggestions? On a side note: Clearly there's some way to bypass the autocomplete setting since Roboform can get around it. While it appears that Firefox, on the other hand, must be dutifully honoring the webpage's code.

Hello again enbalmed,

The only thing I can think off : you could remove 'autocomplete=off' with a bookmarklet to have Firefox save username and password ......

See :

http://kb.mozillazine.org/User_name_and_password_not_remembered

I must admit that I've never tried it myself .....

Forms that use JavaScript to submit form data like in this case instead of submitting a form via an action attribute do not seem to trigger the Firefox Password Manager to store the password. So it is probably not possible to save the username and password in this case.

There's a couple of replies above that talk about not being able to save the username and password. Please note: that's not the issue I'm having. (See my original post.)

Unless anyone has any other ideas for me to try, it's starting to look like FredMcD's suggestion of a 3rd-party form-filling addon is going to be the solution. Any recommendations for such an addon?

Thanks.

Thanks to everyone for taking the time to respond. There were several good troubleshooting ideas.

I've marked FredMcD's suggestion of a 3rd-party addon as the solution since it appears that FF's login manager simply doesn't work on the site in question.

On a side note: After testing a number of addons, I decided to go with Roboform - in part because I'm already familiar with it. (I'm not happy about the fact that it stores my logins on their server instead of locally, but I'm only going to use it for sites where FF's login manager doesn't work.)

Glad to help. Safe Surfing.