This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I currently have 2 versions of Firefox - one with all my customisations and one with nothing. Both are 67.0. How do I join them and have just one?

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó cor-el

uqstweed
uqstweed
more options

In the attached photo you can see browser on R has customised bookmark toolbar (e.g., has "my.UQ Staff Portal) but on the L has nothing (sidebar shows only "Getting Started". Both appear to be 67.0. How do I get rid of the one with no cusomisations. I think non-customised appears when I click on a link and I get the customised when I open from widows icon

In the attached photo you can see browser on R has customised bookmark toolbar (e.g., has "my.UQ Staff Portal) but on the L has nothing (sidebar shows only "Getting Started". Both appear to be 67.0. How do I get rid of the one with no cusomisations. I think non-customised appears when I click on a link and I get the customised when I open from widows icon

All Replies (2)

uqstweed
uqstweed Úinéir na ceiste
more options

I dont think image loaded for previous message. Here it is now.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Hi

You might be getting a different profile in each case, one that has your settings and a new default-release profile that got newly created without your settings. You can open the about:profiles page to see if you have multiple profiles. Do NOT click any Remove buttons on this page.

You can try to use the Profile Manager to start Firefox and set the old profile as the preferred default profile.

Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder. For Release this profile would be a xxxxxxxx.default-release profile.