This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I don't understand how thunderbird works

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 31 views
  • Freagra is déanaí ó AgnesRM

lemonsandsunshine7
lemonsandsunshine7
more options

I hope I can explain this right. I have had at&t as my ISP for 20 years. I have two email accounts with them both ending in sbcglobal. We have now changed to Spectrum as our ISP due to needing higher internet speed. I love the yahoo email platform which at&t uses. I was careful to create a new email address with Yahoo independent from at&t. I needed to transfer all of my emails from my two sbcglobal accounts into my new yahoo email account. I went for help at my local Best Buy and one agent suggested using Thunderbird to do my transfers. I have successfully transferred all my my sbcglobal emails into my yahoo emails. I want to now cancel my at&t account, When I do, they will delete my two sbcglobal accounts and I would have lost all of my emails if I had not transferred them using Thunderbird. Here is my problem, when I log into the two sbcglobal accounts they show about 200 emails each, but when I view them from Thunderbird the same sbcglobal accounts show zero emails, I'm guessing because I transferred all of them. Likewise, when I log into my new yahoo account it only show 400 emails, but when I view the yahoo email account in Thunderbird it shows 2000. I don't know why the numbers don't match? And I'm afraid that when I cancel at&t today they will pull all of the sbcglobal accounts out of my yahoo email accounts that I transferred using Thunderbird? Thank you for your patience reading all of this and I appreciate any assistance you can give

I hope I can explain this right. I have had at&t as my ISP for 20 years. I have two email accounts with them both ending in sbcglobal. We have now changed to Spectrum as our ISP due to needing higher internet speed. I love the yahoo email platform which at&t uses. I was careful to create a new email address with Yahoo independent from at&t. I needed to transfer all of my emails from my two sbcglobal accounts into my new yahoo email account. I went for help at my local Best Buy and one agent suggested using Thunderbird to do my transfers. I have successfully transferred all my my sbcglobal emails into my yahoo emails. I want to now cancel my at&t account, When I do, they will delete my two sbcglobal accounts and I would have lost all of my emails if I had not transferred them using Thunderbird. Here is my problem, when I log into the two sbcglobal accounts they show about 200 emails each, but when I view them from Thunderbird the same sbcglobal accounts show zero emails, I'm guessing because I transferred all of them. Likewise, when I log into my new yahoo account it only show 400 emails, but when I view the yahoo email account in Thunderbird it shows 2000. I don't know why the numbers don't match? And I'm afraid that when I cancel at&t today they will pull all of the sbcglobal accounts out of my yahoo email accounts that I transferred using Thunderbird? Thank you for your patience reading all of this and I appreciate any assistance you can give

All Replies (1)

AgnesRM
AgnesRM
more options

Hi "how Thunderbird works" is a bit of a large question. Perhaps you could change your subject to be more specific? If you ask for help with transferring emails between accounts you may get a more helpful response. How this might work depends on whether each of the old and new accounts are set up as POP or IMAC, which folders are set to subscribe (synchronize) or not, and where in the Thunderbird folder structure you transferred the old emails to. For example, if you put the old emails in the Local Folders section of Thunderbird, they are safe on your computer but will not show on the Yahoo server. This is fine if you don't need to view the older stuff from the online webmail. The POP or IMAC setup is crucial to getting the right method. Please report with more detail. Agnes