This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Two-step auth

  • 9 bhfreagra
  • 1 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó Peter

more options

Using the suggested Authy app on Android. Account gets added with the QR code but then every token is reported to be invalid.

Using the suggested Authy app on Android. Account gets added with the QR code but then every token is reported to be invalid.

Réiteach roghnaithe

No changes made on my side but now 2FA works as expected. It was probably some back-end issue that was resolved.

Read this answer in context 👍 0

All Replies (9)

more options

hi, can you please make sure that your smartphone is set to the exact time and timezone? https://time.is

more options

Really? Your suggestion is to check time on a smartphone? Bro, there is not even a way to change time manually. Smartphones get time from the carrier network and have been doing so for at least a decade. That's why the call them "smart" phones. Or should I try my typewriter?

more options

what's the output for clock skew on time.is? since the generation of authentication codes is quite timing sensitive, it's the most obvious reason why the codes wouldn't work. your trust in "smart" in all honours, but problems in this area are by no means unheard of.

more options

A TOTP code used for the Firefox account (Sync) is only valid for thirty seconds, so if the code isn't working then this means that the app is using the wrong time for generating the 6-digit TOTP code. Using a VPN also can cause issues.

more options

You can also look at extensions and compare the generated codes.

more options

Your clock is 0.7 seconds behind.

I know that the code only lasts 30 seconds, that's why it keeps changing. I use Authy for half a dozen other sites, including financial, and it works just fine. This is the very first time I've seen it fail in years and it's only for Firefox which I never used before, so I somehow do not believe it's the app's fault. Especially that Mozilla recommends this very app.

Athraithe ag Peter ar

more options

Hi

In the Android Settings app (under System and Date & Time), is Android on your device set to Automatic Date & Time and Automatic Timezone?

more options

Seburo said

Hi In the Android Settings app (under System and Date & Time), is Android on your device set to Automatic Date & Time and Automatic Timezone?

yes

more options

Réiteach Roghnaithe

No changes made on my side but now 2FA works as expected. It was probably some back-end issue that was resolved.