This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox Sync dont work

dariusachilles
dariusachilles
more options

Hey i have all my bookmarks saved in my firefox sync account and it worked before to sync it after reinstalling and login to my account it shows up all my bookmarks. now i have reinstalled windows and now the account doesnt load my bookmarks, there is nothin all my data is gone, i got over 1000 bookmarks ......

Hey i have all my bookmarks saved in my firefox sync account and it worked before to sync it after reinstalling and login to my account it shows up all my bookmarks. now i have reinstalled windows and now the account doesnt load my bookmarks, there is nothin all my data is gone, i got over 1000 bookmarks ......

All Replies (1)

Wesley Branton
Wesley Branton
more options

If you go to the about:sync-log page in Firefox, do you see any recent error logs listed there?

Firefox Sync is NOT A DATA BACKUP SERVICE. It wasn't designed to be one and it doesn't function as one. There isn't always a complete or permanent copy of your data stored on the Firefox Sync servers.

Additionally, certain account actions (like resetting your password) erase your data from the Firefox Sync service.