This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Microphone unavailable with Microsoft 365 online despite having permission

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó jonzn4SUSE

more options

Using Windows 10 laptop, Firefox 82.0.3 64-bit. When I sign in to Onedrive at onedrive.live.com using my personal account (not work or school), I open Word document in Firefox browser with "Open in Word Online". When I click on Dictate button to use the microphone I get error message saying "Problem with Dictation. We don't have access to your microphone. Please check to make sure your browser has permission to use your microphone." HOWEVER, in the address bar, next to the shield and lock icons, there is another icon that looks like 2 keys in opposite orientation, that when clicked shows the site does seem to have permission for the microphone.

If I then sign out of Onedrive, and then sign into it using MS Edge and open same document, the microphone DOES work.

The microphone also works on other websites accessed with Firefox

Seems like Firefox is blocking the microphone on this one site.

Using Windows 10 laptop, Firefox 82.0.3 64-bit. When I sign in to Onedrive at onedrive.live.com using my personal account (not work or school), I open Word document in Firefox browser with "Open in Word Online". When I click on Dictate button to use the microphone I get error message saying "Problem with Dictation. We don't have access to your microphone. Please check to make sure your browser has permission to use your microphone." '''HOWEVER''', in the address bar, next to the shield and lock icons, there is another icon that looks like 2 keys in opposite orientation, that when clicked shows the site '''does '''seem to have permission for the microphone. If I then sign out of Onedrive, and then sign into it using MS Edge and open same document, the microphone '''DOES '''work. The microphone also works on other websites accessed with Firefox Seems like Firefox is blocking the microphone on this one site.
Attached screenshots

All Replies (1)

more options

I use Google Voice and have had the same issue, but clearing all the history and checking the box for Site Preferences fixed my issue. After doing this the site prompts me to allow access.

Athraithe ag jonzn4SUSE ar