We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Changing my primary email account

Bob Wiens
Bob Wiens
more options

I'm losing a corporate email account and want to change my primary Firefox email address to my personal email address. When I go to "Add Secondary email" and enter my personal a/c, it tells me it's already in the Firefox system but they don't know it as my current "secondary" account. I am the only owner in the world of that personal a/c. How do I get Firefox to let me use it as my secondary email address? Thanks Bob

I'm losing a corporate email account and want to change my primary Firefox email address to my personal email address. When I go to "Add Secondary email" and enter my personal a/c, it tells me it's already in the Firefox system but they don't know it as my current "secondary" account. I am the only owner in the world of that personal a/c. How do I get Firefox to let me use it as my secondary email address? Thanks Bob

All Replies (1)

Wesley Branton
Wesley Branton
more options

Hi Bob!

If Firefox is telling you that the email address is already in use, you will need to close the account that is currently using that email address. It's possible that you setup an account previously using that email address.

Try signing into the Firefox Accounts page using the email address you are having problems with. If you don't know the password, you can go through the password recovery process, since you are the email address owner and you have access to the email account. Once you have access to that account, you can delete it or change it to different email address. That will free-up the email address to be used as a secondary on your current Firefox Account.

Hope this helps.