This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

HTML Import not working

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 9 views
  • Freagra is déanaí ó cor-el

more options

Hi, HTML import function is not working. Trying to copy bookmarks to a new computer. Briefly get the activity indicator, when I click on "Import Bookmarks from HTML" and then nothing happens. Would be ok with using the Sync function, as I do with others here, but afraid it will overwrite my current bookmarks.

Please help. Thanks. [email]@wi.rr.com

Hi, HTML import function is not working. Trying to copy bookmarks to a new computer. Briefly get the activity indicator, when I click on "Import Bookmarks from HTML" and then nothing happens. Would be ok with using the Sync function, as I do with others here, but afraid it will overwrite my current bookmarks. Please help. Thanks. [email]@wi.rr.com

Athraithe ag Andrew ar

All Replies (2)

more options

Hi Rick, sometimes imported bookmarks are added as a new folder at the bottom of the bookmarks menu with a name similar to "Imported Bookmarks." Could you check for that -- while you are still in the Library window, click Bookmarks Menu in the left column to see whether any folders like that show up on the right side.

If there's nothing, could you let us know what you get when you run the "Verify Integrity" diagnosis and repair function. That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > Help > More Troubleshooting Information
  • (menu bar) Help > More Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with:

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane
> Task: invalidateCaches
+ The caches have been invalidated
> Task: checkCoherence
+ The database is coherent

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

more options

You can open that HTML file in a Firefox tab to verify that the file is correct and has all the bookmarks.