We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Message pane blank after upgrading to 91.2.0

  • 3 fhreagra
  • 2 leis an bhfadhb seo
  • 8 views
  • Freagra is déanaí ó matsovef

more options

After upgrading to version 91.2.0 Thunderbird no longer shows message content in Message pane. First time after starting Thunderbird I can see that a blue bar is shown (in just a blink) in the Message pane, but no more after that. If a double-click on a message in the list it opens i a new windows but with no content (blank). If I right-click on the message and selects "Open Message in New Windows", it opens in a new window and shows the content. Strange.

I've done all the recommendations to disable all add-ons and clearing the startup cache. However, if I turn Troubleshoot Mode On everything starts to work. The interface even starts to respond much quicker when I click on a message.

I use Gmail (IMAP) and Thunderbird local directory is set to a folder on a network storage (Synology NAS).

After upgrading to version 91.2.0 Thunderbird no longer shows message content in Message pane. First time after starting Thunderbird I can see that a blue bar is shown (in just a blink) in the Message pane, but no more after that. If a double-click on a message in the list it opens i a new windows but with no content (blank). If I right-click on the message and selects "Open Message in New Windows", it opens in a new window and shows the content. Strange. I've done all the recommendations to disable all add-ons and clearing the startup cache. However, if I turn Troubleshoot Mode On everything starts to work. The interface even starts to respond much quicker when I click on a message. I use Gmail (IMAP) and Thunderbird local directory is set to a folder on a network storage (Synology NAS).

All Replies (3)

more options

If it works in safe/troubleshoot mode, it's probably because hardware acceleration is enabled in normal mode (Preferences/General/Indexing), as it's disabled in safe mode. Disable it, then restart TB and see if it helps. Otherwise, launch in safe mode, 'Reset toolbars & controls', 'Make changes & restart'.

more options

Disabled hardware acceleation and restarted TB in normal mode. Still not working. I choose 'Reset toolbars & controls' and 'Make changes & restart' in normal mode. Still not working.

So therer is something else in normal mode that prevents messages from being viewed in the message pane.

more options

Found the problem. It's the "Thunderbird Conversations" extension that is causing the problem. After disabling it the problem went away in normal mode.