This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Missing emails

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 14 views
  • Freagra is déanaí ó Brian

more options

I occasionally come across emails on iPad and iPhone that are not in Thunderbird. I have that problem today where I can see a note in my inbox on my iPad/iPhone, but can't see it in my inbox on Thunderbird. I am using IMAP and SSL/TLS for my mail.

I assume the indices have become corrupt. Is there a way of refreshing them? Thanks.

I occasionally come across emails on iPad and iPhone that are not in Thunderbird. I have that problem today where I can see a note in my inbox on my iPad/iPhone, but can't see it in my inbox on Thunderbird. I am using IMAP and SSL/TLS for my mail. I assume the indices have become corrupt. Is there a way of refreshing them? Thanks.

Réiteach roghnaithe

Ah, I think I have found the solution! If you right click on the folder and then select 'Properties', there is a 'Repair Folder' button. Use that button and it seems to rebuild the folder. This has fixed it. My missing mail items are now visible! I hope this helps others.

Read this answer in context 👍 0

All Replies (1)

more options

Réiteach Roghnaithe

Ah, I think I have found the solution! If you right click on the folder and then select 'Properties', there is a 'Repair Folder' button. Use that button and it seems to rebuild the folder. This has fixed it. My missing mail items are now visible! I hope this helps others.