This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Cannot receive email using Thunderbird

  • 5 fhreagra
  • 1 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó Len

Len
Len
more options

Running T-bird 91.3.1 (latest). Few days ago, when I open Tbird, it goes to get mail but never succeeds, says connecting to pop.verizon.net at bottom. When I look at the table of Saved Logins" (on Privacy page) it only shows one entry: pop.verizon.net with my userid.

On my wife's PC, where Tbird works perfectly, there are 2 entries in the provider column: pop.verizon.net smtp.aol.com

My question is this- how do I create a saved password entry for smtp.aol.com? I believe that's my problem

Running T-bird 91.3.1 (latest). Few days ago, when I open Tbird, it goes to get mail but never succeeds, says connecting to pop.verizon.net at bottom. When I look at the table of Saved Logins" (on Privacy page) it only shows one entry: pop.verizon.net with my userid. On my wife's PC, where Tbird works perfectly, there are 2 entries in the provider column: pop.verizon.net smtp.aol.com My question is this- how do I create a saved password entry for smtp.aol.com? I believe that's my problem

Réiteach roghnaithe

Problem solved by my PC manufacturer (not sure what he did). Problem now closed. Thank you to responders who offered solution.

Read this answer in context 👍 0

All Replies (5)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Tools/Account Settings, Outgoing Server (SMTP) at the bottom of the left pane. Is there an entry with smtp.aol.com or smtp.verizon.net? Select the account in the left pane: what is the Outgoing Server (SMTP) in the right pane?

See https://support.mozilla.org/en-US/questions/1358843

Len
Len Úinéir na ceiste
more options

it says smtp.aol.com

Len
Len Úinéir na ceiste
more options

by the way, I did what the instructions stated (your link) and now my Saved Logins page is empty. When I reload TB and it goes to get mail, that box is still empty

sfhowes
sfhowes
  • Top 25 Contributor
more options

After Saved Passwords is emptied, and TB restarts, you will be prompted to enter the account password in the OAuth window, and a token will be stored in Saved Passwords (cookies must be accepted for OAuth authentication).

Len
Len Úinéir na ceiste
more options

Réiteach Roghnaithe

Problem solved by my PC manufacturer (not sure what he did). Problem now closed. Thank you to responders who offered solution.