This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

downloaded firefox lockwise to my laptop

  • 3 fhreagra
  • 1 leis an bhfadhb seo
  • 19 views
  • Freagra is déanaí ó Paul

more options

I downloaded Firefox lockwise to my laptop. I am running windows 7. Then i hit sync to my mobile phone, which does not have firefox on it. Now my phone is asking for a password to unlock the phone. I have tried numerous passwords and still can't unlock the phone. My landline phone number is showing up on the screen when I push the on button, but when I swipe the screen it shows enter password to unlock. How do I get back to normal on my phone and delete sync from the phone? I have disconnected sync on my laptop with no success. Help ASAP please. email:

[Email address removed]
I downloaded Firefox lockwise to my laptop. I am running windows 7. Then i hit sync to my mobile phone, which does not have firefox on it. Now my phone is asking for a password to unlock the phone. I have tried numerous passwords and still can't unlock the phone. My landline phone number is showing up on the screen when I push the on button, but when I swipe the screen it shows enter password to unlock. How do I get back to normal on my phone and delete sync from the phone? I have disconnected sync on my laptop with no success. Help ASAP please. email: [Email address removed]

Athraithe ag Paul ar

All Replies (3)

more options

Hi

If your mobile device does not have Firefox for Android installed on it, where are you trying to Sync your bookmarks to?

more options

I was going to sync them to my cell phone. Afterwards I realized I did not have Firefox on my phone. Phone is still locked. My phone is not showing up on my Firefox account connected services either. I have tried every password I could think of to no avail. I even hooked it up to my laptop to try to get in it and no luck. I was able to pull down the screen to show all the icons for bluetooth, flashlight, etc, but most are grayed out. I guess I will be doing a hard reset. I did not want tolose my conacts and pictures.

more options

Hi

This does not sound like an issue with Firefox for Android, but with the device itself. i recomend that you contact your mobile telephone service provider for help with this issue.