This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Spam folder not loading

  • 3 fhreagra
  • 1 leis an bhfadhb seo
  • 16 views
  • Freagra is déanaí ó sfhowes

Scorpn1
Scorpn1
more options

Thunderbird is NOT loading my imap "spam" folder at start up, have to manually go to the spam folder to see if anything is there. My mail provider directs too many of my important emails into the spam folder so having it load at Thunderbird start up is important to me. I have the folder subscribed, am I missing a setting somewhere?

Thunderbird is NOT loading my imap "spam" folder at start up, have to manually go to the spam folder to see if anything is there. My mail provider directs too many of my important emails into the spam folder so having it load at Thunderbird start up is important to me. I have the folder subscribed, am I missing a setting somewhere?

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Right-click the folder in the Folder Pane, Properties, check 'When getting new messages ... always check this folder'.

Scorpn1
Scorpn1 Úinéir na ceiste
more options

Already done, that was one of the first things I tried, Thanks

Athraithe ag Scorpn1 ar

sfhowes
sfhowes
  • Top 10 Contributor
more options

Is TB not checking any folders at startup, including the Inbox? Some users have fixed this by deleting session.json: Help/More Troubleshooting, Profile Folder, Open Folder, close TB, delete session.json.