This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Surfshark

  • 3 fhreagra
  • 1 leis an bhfadhb seo
  • 31 views
  • Freagra is déanaí ó jonzn4SUSE

more options

Hi, just bought a new laptop which is loaded with windows 11, and I cannot download Surfshark vpn, I go to google and it will not even open any surfshark page, I assumed it must be something to do with safesearch, so I clicked on the safesearch button but it does not give me the option to turn it off it just states 'You don't have permission to change your SafeSearch setting. It's locked by the device or network that you are browsing on' !! how do I get over this? any help appreciated,

Hi, just bought a new laptop which is loaded with windows 11, and I cannot download Surfshark vpn, I go to google and it will not even open any surfshark page, I assumed it must be something to do with safesearch, so I clicked on the safesearch button but it does not give me the option to turn it off it just states 'You don't have permission to change your SafeSearch setting. It's locked by the device or network that you are browsing on' !! how do I get over this? any help appreciated,

Réiteach roghnaithe

I have now sorted this, and it should be noted as follows:- My ISP is Nowtv, when I signed up for it they have what is called 'Broadband Buddy' which is automatically set at 13 years of age!! this is the equivalent to safe search, so changed it to 18years and all ok. Thanks

Read this answer in context 👍 1

All Replies (3)

more options

Screenshots of the issue would help.

Athraithe ag jonzn4SUSE ar

more options

Réiteach Roghnaithe

I have now sorted this, and it should be noted as follows:- My ISP is Nowtv, when I signed up for it they have what is called 'Broadband Buddy' which is automatically set at 13 years of age!! this is the equivalent to safe search, so changed it to 18years and all ok. Thanks

more options

Good job. Mark it as resolved.