Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Cannot receive Thunderbird incoming email from AOL provider beginning Aug 27, 2022 - "The server does not support the selected authentication method"

  • 23 freagra
  • 4 leis an bhfadhb seo
  • 23 views
  • Freagra is déanaí ó vvchamb

more options

I use Thunderbird email on my Windows 11 computer. My ISP for this is AOL. As of yesterday, 27 Aug 2022, I can not receive email and get this error message "The server does not support the selected authentication method. Please change the "authentication method" in the "Account Settings/Server Settings". My server settings are set to the AOL requirement of OAuth2 and have been working fine until yesterday. My Thunderbird was upgraded to 102.2.0 about the time that I noticed the email problem. Only the incoming server is affected; I can still send outgoing mail. I have the same problem on a second computer that is running Windows 10. Thunderbird on that computer was also upgraded to 102.2.0. How can I fix this issue?

Update 29 Aug 2022 - The above quoted error message from the server goes away if I change the Authentication method for the incoming server to "Normal Password" instead of "OAuth2". When I provide my AOL password (which is valid because I am able to log directly into AOL email) I get this message "Sending of password for user vvchamb did not succeed. Mail server pop.aol.com responded: [SYS/TEMP] Server error - Please try again later." About a year ago AOL required me to change the authentication from Normal Password to OAuth2 and this has worked until the latest Thunderbird upgrade.

I use Thunderbird email on my Windows 11 computer. My ISP for this is AOL. As of yesterday, 27 Aug 2022, I can not receive email and get this error message "The server does not support the selected authentication method. Please change the "authentication method" in the "Account Settings/Server Settings". My server settings are set to the AOL requirement of OAuth2 and have been working fine until yesterday. My Thunderbird was upgraded to 102.2.0 about the time that I noticed the email problem. Only the incoming server is affected; I can still send outgoing mail. I have the same problem on a second computer that is running Windows 10. Thunderbird on that computer was also upgraded to 102.2.0. How can I fix this issue? Update 29 Aug 2022 - The above quoted error message from the server goes away if I change the Authentication method for the incoming server to "Normal Password" instead of "OAuth2". When I provide my AOL password (which is valid because I am able to log directly into AOL email) I get this message "Sending of password for user vvchamb did not succeed. Mail server pop.aol.com responded: [SYS/TEMP] Server error - Please try again later." About a year ago AOL required me to change the authentication from Normal Password to OAuth2 and this has worked until the latest Thunderbird upgrade.

Athraithe ag Wayne Mery ar

Réiteach roghnaithe

Sept 8 9:26AM - just installed 102.2.2 and immediately received all my AOL email from 5PM Aug 26 to today. Thunderbird seem to be working perfectly again. Thank you!

Read this answer in context 👍 0

All Replies (3)

more options

Thanks. I knew from Wayne that the fix was coming in 102.2.2. I only tried the 102.1.2 version because Wayne suggested it and I assumed he was trying to see how far back the problem was. I will wait now for the update.

more options

102.2.2 is now available.

more options

Réiteach Roghnaithe

Sept 8 9:26AM - just installed 102.2.2 and immediately received all my AOL email from 5PM Aug 26 to today. Thunderbird seem to be working perfectly again. Thank you!

  1. 1
  2. 2