This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Restoring Thunderbird from SOS Online Backup

  • 1 freagra
  • 0 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó Matt

lenny3
lenny3
more options

After a computer crash, I want to reinstall Thunderbird from SOS On Line backup on a new computer. Although I have restored the profiles folder to the new PC, I cannot access any of the data ( contacts and old emails - about 26 GB worth of data). Any suggestions?

After a computer crash, I want to reinstall Thunderbird from SOS On Line backup on a new computer. Although I have restored the profiles folder to the new PC, I cannot access any of the data ( contacts and old emails - about 26 GB worth of data). Any suggestions?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Start Thunderbird using the command line (windows key +R) Thunderbird -p If your existing profile is not shown in the list of profiles so you can just select it, create a new one in the location of your existing profile. (note that the profile folder names are generally 8 random characters, a dot and the name. For example default or default- release so when creating a new profile in the old location. That is the folder to use, not specify a new name within that folder.