This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

"Thunderbird can't update to the latest version." repeats

  • 1 freagra
  • 0 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó Wayne Mery

more options

Hi! I recently updated Thunderbird to 102.3.0 (64-bit), a process that required me to download the required file and to install over the top of the previous version. However since then I am receiving regular messages saying that: "Thunderbird can't update to the latest version. Download a fresh copy of thunderbird and we'll help you to install it" The message includes a "Download Thunderbird" button. If I remember correctly this is the same message I got before I updated to 102.3.0. I have tried repeating the process but I continue to keep getting the same message, despite "About Mozilla Thunderbird" confirming that I am running 102.3.0.

I'm presuming this is a bug but I'm open to other suggestions. It's not a major problem but is slightly annoying.

All thoughts welcome! Cheers Don Clarkson

Hi! I recently updated Thunderbird to 102.3.0 (64-bit), a process that required me to download the required file and to install over the top of the previous version. However since then I am receiving regular messages saying that: "Thunderbird can't update to the latest version. Download a fresh copy of thunderbird and we'll help you to install it" The message includes a "Download Thunderbird" button. If I remember correctly this is the same message I got before I updated to 102.3.0. I have tried repeating the process but I continue to keep getting the same message, despite "About Mozilla Thunderbird" confirming that I am running 102.3.0. I'm presuming this is a bug but I'm open to other suggestions. It's not a major problem but is slightly annoying. All thoughts welcome! Cheers Don Clarkson

Athraithe ag Wayne Mery ar

All Replies (1)

more options

1. Do Settings > General > type "config" into the search 2. open Config Editor 3. Search for "app.update.log" and set it to "true". 4. Restart Thunderbird. 5. Do Help > About 6. Open Tools > Developer Tools > Error Console 7. Type AUS into the filter 8. Please copy everything starting with "AUS:" and paste it here