This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Password

susandiane
susandiane
more options

I`m trying to get into my account since yesterday ...They say i`m using my old password but i never changed it ..it`s still the same and they won`t put me through ..Thank you ..Getting frustrated

I`m trying to get into my account since yesterday ...They say i`m using my old password but i never changed it ..it`s still the same and they won`t put me through ..Thank you ..Getting frustrated

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi, is this a problem with your Firefox Account -- the one you used for this site -- or with a different account?

If you try signing into the site using a different browser such as Google Chrome, Opera, or Internet Explorer, does it work any better, or do you get the same message as you do in Firefox?