This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Can't set primary password (aka master password)

  • 5 fhreagra
  • 0 leis an bhfadhb seo
  • 24 views
  • Freagra is déanaí ó cor-el

more options

Can't set primary password (aka master password). Created a new firefox account but get an error message whenever I try to set a primary password. (Newest version of Firefox installed) Thanks in advance!

Can't set primary password (aka master password). Created a new firefox account but get an error message whenever I try to set a primary password. (Newest version of Firefox installed) Thanks in advance!

All Replies (5)

more options

What error message do you get ?

Can you attach a screenshot?

more options

I get-

"Password change failed"

Screenshot attached, thanks.

more options

Do you currently have the PP set ? Do you currently have logins stored in the Password Manager (about:logins)?

Can you change the PP in the Security Device Manager ?

  • Settings -> Privacy & Security -> Certificates -> Security Devices

Select "Software Security Device" in the left panel, you should then see "Change Password" in the right panel (you may have to zoom out the page).

more options

Thank you,

This is actually what I've been doing. Tried again, and am still getting the same error (attached)

more options

Normally either Login or Logout would be enabled, but in your case both are disabled. This could be a problem with key4.db.

You haven't answered whether you currently have logins stored in the Password Manager (about:logins page) as (re)moving both logins.json and key4.db would get your logins to get lost.