This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

When i log into my bank and after I enter myt userid and password, I get:

  • 2 fhreagra
  • 0 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó jonzn4SUSE

Fred Stout
Fred Stout
more options

After entering my userid and password, my bnak responds with:

We don't recognize this device

It looks like you're using a new device, or you changed its settings. Before you sign in, we need to confirm it's you.

This happens on many sites. How do I stop it?

After entering my userid and password, my bnak responds with: We don't recognize this device It looks like you're using a new device, or you changed its settings. Before you sign in, we need to confirm it's you. This happens on many sites. How do I stop it?

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

I get it all time because after visiting my bank, I delete all history / cache. The process is handled by cookies, delete them and the site will want to verify you again. It's a security process doing what it's designed to do. You bank may have the option to remember this computer. see screenshots It's all about the cookies and maybe the option to remember this computer

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

I forgot to mention that what you have set when Firefox closes also matters. see screenshot

Athraithe ag jonzn4SUSE ar