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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Deleting unauthorized 2nd account

Epicuros813
Epicuros813
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During my absence, my house maid created a Firefox "default" account with her photo. So, when I open Firefox it is her account and photo that appears first and it stays there until I switch to my account. How can I delete this unauthorized account without deleting also my own account and lose my password list?

Vasilis Caravitis

During my absence, my house maid created a Firefox "default" account with her photo. So, when I open Firefox it is her account and photo that appears first and it stays there until I switch to my account. How can I delete this unauthorized account without deleting also my own account and lose my password list? Vasilis Caravitis

All Replies (2)

Dropa
Dropa
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Try this help. https://support.mozilla.org/en-US/questions/1036497

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Vasilis, what steps are you taking the fix the issue when you start Firefox? For example:

  • sign out of the other person's Firefox Account, then sign in to your Firefox Account
  • sign out of the other person's web account on the page that loads (for example, Gmail, Outlook, etc.), and then sign in to your account
  • use the about:profiles page to launch Firefox using your older Firefox profile data and then closing out of the unwanted profile
  • something else