This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Unable to watch age restricted videos on Youtube with Firefox

  • 7 bhfreagra
  • 2 leis an bhfadhb seo
  • 30 views
  • Freagra is déanaí ó maximus551

more options

As of a month or so ago I have been unable to watch age restricted videos on YT. The warning prompt appears asking me to verify that I want to proceed. When clicked, it simply takes me back to the YT home page. Restricted mode is set to off and I am able to watch these videos in Internet Explorer with the same Google account. I have also ran FF in safe mode and it still takes me back to the home page.

As of a month or so ago I have been unable to watch age restricted videos on YT. The warning prompt appears asking me to verify that I want to proceed. When clicked, it simply takes me back to the YT home page. Restricted mode is set to off and I am able to watch these videos in Internet Explorer with the same Google account. I have also ran FF in safe mode and it still takes me back to the home page.

All Replies (7)

more options

Could you clear your YouTube cookies and see whether that flushes whatever is causing this:

While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. Firefox will ask you to confirm; go ahead and confirm.

Then try loading YouTube in a new tab. Does that help?

(I'm assuming this would be stored in a YouTube cookies and not a Google cookie, but if needed, you could repeat the test while on a Google site.)

more options
more options

jscher2000 - Support Volunteer said

Could you clear your YouTube cookies and see whether that flushes whatever is causing this: While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. Firefox will ask you to confirm; go ahead and confirm. Then try loading YouTube in a new tab. Does that help? (I'm assuming this would be stored in a YouTube cookies and not a Google cookie, but if needed, you could repeat the test while on a Google site.)

Unfortunately neither had any effect.

more options

cor-el said

See also:

It says verification isn't available for my account.

more options

Please provide few example videos.

more options

Does it make any differences whether DNS over HTTPS is enabled or disabled? Firefox DNS over HTTPS

more options

jscher2000 - Support Volunteer said

Does it make any differences whether DNS over HTTPS is enabled or disabled? Firefox DNS over HTTPS

Just tried and it did not.